Daisy Connect uses any complaint as an opportunity to learn and improve for the future service levels our customers receive, as well as a chance to put things right for the person [or organisation] that has made the complaint.
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Daisy Connect.
In the event of a Complaint
If you do not have access to email, please contact our Service Team on 03333201130 option 1 for Sales or option 2 for Service.
This policy does not cover complaints from staff, who should use Daisy Group Ltd Discipline and Grievance policies.
All complaint information will be handled sensitively, confidentially and following any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with Gary Mulcahey – Head of Sales (for Sales complaints) & Zoe Holmes – Operations Manager (for Service complaints).
Ofcom is the regulatory body for the communications industry. Ofcom oversees our service provision within the terms of the Communications Act 2003 that are relevant to us.
This policy is reviewed regularly and updated as required.